Wine & Design Richmond, VAQuestions

Given the current COVID-19 situation, are you open?

YES! We are currently offering both LIVE Virtual, In-Studio & On-Wheels public and private events! To join a public event, you must make a reservation through our site.  If you would like to schedule a private event, please fill out our Private Party Interest Form or send us an email: richmond@wineanddesign.com

Please know that we are taking extra precautions to prepare for your visit & limiting class sizes to <50% capacity to give everyone plenty of space.  Prior to each class, our team members are sanitizing all tables, chairs, paintbrush handles, easels, bathroom fixtures, and door handles.  All staff members will wear face coverings & we ask that you wear a face covering unless eating or drinking at your table.  

In addition, we are currently asking all guests to either wash or sanitize their hands upon arrival.  We will have a supply of hand sanitizers, soap & water available for your use throughout your class!

What are your current pick-up hours for kits?

You will receive an email letting you know when your order will be ready for pick-up. Once your order is ready you may pick-up at our studio during pick-up hours.

Current Pick-up hours are:
Wednesday & Friday – 3:30-5:30
Saturday – 3:00-5:00p

Do you have contact-less pick-up & delivery options?

YES! We are offering contact-less curbside pick-up & delivery options.

Pick-up: Park in the small lot between Temple & Sabai and then call the studio.  Please indicate where you would like us to place your kits, i.e. trunk or backseat.

Delivery:  Kits will be left on the front porch or at a location indicated in your order. After the kit(s) have been delivered, we will text you to let you know they have arrived.

How do I order a Take Home Kit?

Check out our dedicated Take Home Kit & On-Demand Class Site to order!

If I am unable to attend a class due to illness, will I be allowed to reschedule the class?

YES, we will gladly reschedule your class for another day.  Traditionally, our custom is to request a 24-hour notice for cancellation, as well as to request that class credits be redeemed within 90 days.  However, due to today’s unprecedented circumstances, we are waving both the 24-hour cancellation notice and the 90-day limit on class rescheduling.  If you are not feeling well, please stay home, recuperate, and join us for a class when your creative juices are flowing at 100%.

Can you provide guidance on when I should or should not attend a class or private party?

If you are exhibiting any symptoms of illness, please stay home, recuperate, and reschedule your class or party for another day when you are feeling 100% and can best enjoy the experience.  Also, if you or your child has experienced a fever within the past 24 hours or has had contact within the last 7 days with a person known to be COVID positive, please reschedule your class for another day.

Can I bring my own Wine, Beer or Cider?

YES! Our studio does allow those 21+ to bring wine, beer or cider to our events; corkage fees  apply ($2 for up to 16oz, | $5 for up to 750ml).  NO outside food or liquor allowed. If you plan to drink alcoholic beverages at our studio, please bring a valid ID, as we reserve the right to deny outside alcohol or serve those without a valid ID.

 

What time should I arrive for a class I am registered for?

Our doors open 30 minutes prior to class; parking can get very busy so please allow yourself enough time to find parking. We recommend arriving at least 15 minutes early to settle in! 

If you arrive more than 20 minutes late, we will assist you with rescheduling for a future class, as it will not be possible to catch you up with the painting, and we want you to have an enjoyable experience!

 

Do you allow walk-ins?

NO, we do not allow walk-ins to join a class.  Reservations for In-Studio classes may be made until 1 hour before class, however we recommend reserving early to make sure that you can get a spot!

Where should I park?

Street parking can be found on W. Broad Street in front of the Children’s Museum, McDonalds & CVS or on nearby side streets (Terminal, N. Mulberry & W. Grace). Please note that parking signs indicating 2-hour limits do not apply after 6pm or on weekends. Skip parking & use ride share or we are conveniently located on the PULSE Bus route!

Can I bring food?

We do not allow outside food, with the exception of cake and/or cupcakes for a birthday celebration. We have a selection of shareables & entrees for our guests!