Wine & Design Richmond, VAQuestions

Can I bring my own Wine, Beer or Cider?

YES! Our studio does allow those 21+ to bring wine, beer or cider to our events; but corkage fees apply.  NO outside food or liquor allowed. If you plan to drink alcoholic beverages at our studio, please bring a valid ID, as we reserve the right to deny outside alcohol or serve those without a valid ID.

 

What time should I arrive for a class I am registered for?

Our doors open 30 minutes prior to class; parking can get very busy so please allow yourself enough time to find parking. We recommend arriving at least 15 minutes early to settle in! 

If you arrive more than 20 minutes late, we will assist you with rescheduling for a future class, as it will not be possible to catch you up with the painting, and we want you to have an enjoyable experience!

 

Do you allow walk-ins?

NO, we do not allow walk-ins to join a class.  Reservations for In-Studio classes may be made until 1 hour before class, however we recommend reserving early to make sure that you can get a spot!

Where should I park?

Street parking can be found on W. Broad Street in front of the Children’s Museum, McDonalds & CVS or on nearby side streets (Terminal, N. Mulberry & W. Grace). Please note that parking signs indicating 2-hour limits do not apply after 6pm or on weekends. Skip parking & use ride share or we are conveniently located on the PULSE Bus route!

Can I bring food?

We do not allow outside food, with the exception of cake and/or cupcakes for a birthday celebration. We have a selection of shareables & entrees for our guests!

I have a coupon code/discount code that is not working, what should I do?

Sorry for the inconvenience, please send us an email at [email protected] and we will gladly assist you! Please make sure you add us to your safe senders list so that our reply does not end up in a junk folder.

Where can I find your menu?

If the image below is unclear, view our menu HERE!

Web Menu – 21 0903

What is your cancellation policy?

Guests Cancellation Policy: We Do Not Issue Refunds for our Events. With at least 24 hours notice, a guest may cancel their reservation for any reason and receive a credit to be used toward a future reservation booked within 60 days of the original event. Cancellations are accepted via email or phone (must leave a voicemail if call is not answered). Guests who cancel within 2 hours of the event due to illness or inclement weather will also be issued a credit to be used toward a future reservation booked within 60 days of the original event. Credits may also be used toward purchases through our online SHOP within 60 days of the original event. Guests who cancel within 2 hours of the event or are a “No Show” will not receive a credit, but may choose to pick-up their “Class Kit”, e.g. a painting class kit would include the pre-traced canvas for the missed class, paints, and a printed image of the final painting. For some specialty classes, a “class kit” option may not be available – please contact us to see if your class includes a “class kit” option.

 

Studio Cancellation Policy: We Do Not Issue Refunds for our Events. Should a class need to be cancelled by the studio due to inclement weather, utility issues, or any other reason that would prevent us from holding class, all registered guests will be issued a credit to be used toward a future reservation booked within 180 days of the original event. Credits may also be used toward purchases through our online SHOP within 60 days of the original event. Notice of cancellation by the studio will be provided 2 or more hours in advance of the event whenever possible.