Given the current COVID-19 situation, are you open?
YES! We are currently offering both LIVE Virtual, In-Studio & On-Wheels public and private events! To join a public event, you must make a reservation through our site. If you would like to schedule a private event, please fill out our Private Party Interest Form or send us an email: email@example.com
Please know that we are taking extra precautions to prepare for your visit & limiting class sizes to <50% capacity to give everyone plenty of space. Prior to each class, our team members are sanitizing all tables, chairs, paintbrush handles, easels, bathroom fixtures, and door handles. All staff members will wear face coverings & we ask that you wear a face covering unless eating or drinking at your table.
In addition, we are currently asking all guests to either wash or sanitize their hands upon arrival. We will have a supply of hand sanitizers, soap & water available for your use throughout your class!
What are your current pick-up hours for kits?
You will receive an email letting you know when your order will be ready for pick-up. Once your order is ready you may pick-up at our studio during pick-up hours.
Current Pick-up hours are:
Wednesday & Friday – 3:30-5:30
Saturday – 3:00-5:00p
Do you have contact-less pick-up & delivery options?
YES! We are offering contact-less curbside pick-up & delivery options.
Pick-up: Park in the small lot between Temple & Sabai and then call the studio. Please indicate where you would like us to place your kits, i.e. trunk or backseat.
Delivery: Kits will be left on the front porch or at a location indicated in your order. After the kit(s) have been delivered, we will text you to let you know they have arrived.
How do I order a Take Home Kit?
Check out our SHOP to order!
If I am unable to attend a class due to illness, will I be allowed to reschedule the class?
YES, traditionally, our custom is to request a 24-hour notice for cancellation, as well as to request that class credits be redeemed within 90 days. However, due to today’s unprecedented circumstances, we require only 1-hour cancellation notice to be issued a credit, and there is no limit on class rescheduling.
No shows may call to schedule pick-up of a take-home kit for the missed class, but are not provided with a credit.
If you are not feeling well, please contact us and stay home, recuperate, and join us for a class when your creative juices are flowing at 100%.
Can you provide guidance on when I should or should not attend a class or private party?
If you have had known exposure to someone who has tested positive for COVID-19 or have had a fever of 100 degrees or more over the past 48 hours, please stay home & recuperate.
Can I bring my own Wine, Beer or Cider?
YES! Our studio does allow those 21+ to bring wine, beer or cider to our events; corkage fees apply ($2 for up to 16oz, | $5 for up to 750ml). NO outside food or liquor allowed. If you plan to drink alcoholic beverages at our studio, please bring a valid ID, as we reserve the right to deny outside alcohol or serve those without a valid ID.
What time should I arrive for a class I am registered for?
Our doors open 30 minutes prior to class; parking can get very busy so please allow yourself enough time to find parking. We recommend arriving at least 15 minutes early to settle in!
If you arrive more than 20 minutes late, we will assist you with rescheduling for a future class, as it will not be possible to catch you up with the painting, and we want you to have an enjoyable experience!
Do you allow walk-ins?
NO, we do not allow walk-ins to join a class. Reservations for In-Studio classes may be made until 1 hour before class, however we recommend reserving early to make sure that you can get a spot!
Where should I park?
Street parking can be found on W. Broad Street in front of the Children’s Museum, McDonalds & CVS or on nearby side streets (Terminal, N. Mulberry & W. Grace). Please note that parking signs indicating 2-hour limits do not apply after 6pm or on weekends. Skip parking & use ride share or we are conveniently located on the PULSE Bus route!
Can I bring food?
We do not allow outside food, with the exception of cake and/or cupcakes for a birthday celebration. We have a selection of shareables & entrees for our guests!
I have a coupon code/discount code that is not working, what should I do?
Sorry for the inconvenience, please send us an email at firstname.lastname@example.org and we will gladly assist you! Please make sure you add us to your safe senders list so that our reply does not end up in a junk folder.
What is your cancellation policy?
Guests Cancellation Policy: We Do Not Issue Refunds for our Events. With at least 24 hours notice, a guest may cancel their reservation for any reason and receive a credit to be used toward a future reservation booked within 60 days of the original event. Cancellations are accepted via email or phone (must leave a voicemail if call is not answered). Guests who cancel within 2 hours of the event due to illness or inclement weather will also be issued a credit to be used toward a future reservation booked within 60 days of the original event. Credits may also be used toward purchases through our online SHOP within 60 days of the original event. Guests who cancel within 2 hours of the event or are a “No Show” will not receive a credit, but may choose to pick-up their “Class Kit”, e.g. a painting class kit would include the pre-traced canvas for the missed class, paints, and a printed image of the final painting. For some specialty classes, a “class kit” option may not be available – please contact us to see if your class includes a “class kit” option.
Studio Cancellation Policy: We Do Not Issue Refunds for our Events. Should a class need to be cancelled by the studio due to inclement weather, utility issues, or any other reason that would prevent us from holding class, all registered guests will be issued a credit to be used toward a future reservation booked within 180 days of the original event. Credits may also be used toward purchases through our online SHOP within 60 days of the original event. Notice of cancellation by the studio will be provided 2 or more hours in advance of the event whenever possible.